Senior AI Automation Engineer

Tebra only initiates contact with candidates via email from an official Tebra email address (@tebra.com, @patientpop.com, or @kareo.com) or through our applicant tracking system, Greenhouse. We will only ask you to provide sensitive personal information through our official application portal — not via social media or text message. We do not conduct interviews via instant messaging. About the Role We are seeking a hands-on AI & Automation Engineer to design, build, and optimize integrations, automations, and advanced AI workflows, including agentic architecture, that power our enterprise business operations. You’ll own the Workato automation stack, engineer scalable AI workflows on top of core platforms (Salesforce, NetSuite, Snowflake, Slack), and implement agentic capabilities that allow systems to act as intelligent tools, reducing manual work and accelerating insights. This role requires deep technical execution skills in integration development, agentic system design, and programming, combined with a practical understanding of AI workflows. You will collaborate directly with stakeholders to translate business needs into scalable, automated solutions and deliver measurable improvements in system efficiency and operational performance. Your Area of Focus Integration & Automation Development • Design, build, and maintain Workato recipes, connectors, and orchestrations for Salesforce, NetSuite, Slack, and Snowflake. • Implement error handling, observability, and reusable design patterns to ensure reliability and scalability. Agentic System Design • Architect multi-agent systems: tool selection, planning loops, state management, human-in-the-loop Checkpoints. • Partner with stakeholders to design corporate systems (Salesforce, NetSuite, Snowflake, Slack, etc) as agent-callable tools, not just data sources. • Build guardrails, fallbacks and error recovery for non-deterministic workflows. Data/RAG Pipeline Design & Management • • Design and automate data flow processes to support AI retrieval (RAG) and insights generation across core enterprise platforms. • Build evaluation into every system to ensure high quality results, considering precision, answer faithfulness, latency, and cost. • Own the Retrieval-Augmented Generation (RAG) lifecycle end-to-end, including ingestion, chunking strategy, embeddings, vector storage, and reranking. • Implement data quality checks and architectural safeguards to ensure trusted, high-fidelity datasets for AI agents. AI Operations • • Production observability: prompt/response tracing, cost monitoring, eval dashboards. • Document agent behavior, decision logic and failure modes. • A/B testing agent versions, model comparisons. Programming for Automation • Write modular, reusable scripts in Python, Ruby, SQL, or JavaScript to support integration, data transformation, and automation tasks. Governance & Documentation • Apply data governance practices for lineage, security, and retention. • Maintain technical documentation, diagrams, and version control via GitHub, Confluence, and Jira. Your Professional Qualifications • 5+ years of experience in integration, automation, AI, or software engineering, with 1+ year hands-on in Workato. • Proven expertise with Enterprise iPaaS required (Workato, Mulesoft, or similar). • Deep proficiency in designing, implementing, and architecting complex AI workflows and integrations across core platforms (Salesforce, NetSuite, Slack, and Snowflake). • Hands-on technical background in programming (Python, Ruby, or similar), leveraging APIs to build and maintain scalable, high-fidelity enterprise systems. • Experience using vector databases such as Pinecone, Snowflake Cortex Search, and pgvector for Retrieval-Augmented Generation (RAG). • Experience with AI/ML concepts and implementing agentic architecture and AI workflows in enterprise environments. • Experience with Cloud Platforms such as GCP or AWS preferred. • Experience with GitHub for version control, Jira for work tracking, and Confluence/Lucid for documentation. • Strong problem-solving, critical thinking, and ability to execute under minimal supervision. • Motivated to learn new technologies and develop new skills. • Track record of introducing innovation in automation and AI while maintaining governance and system reliability. • Workato Automation Pro , Foundations or SnowPro certifications preferred. (For Recruiter use only) #LI-SS1 #LI-Remote We are dedicated to attracting and retaining top talent with competitive and fair compensation. For this position, this range reflects our Zone 1 (National Average) pay band. Your specific compensation is thoughtfully determined by your experience, qualifications, the specific requirements of the role, and your Geo Zone. Our geo-zone system ensures your pay is competitive for your location, recognizing varying costs of labor across regions. Our four geo zones are designed to reflect this: Zone 1: National Average Zone 2: Moderately Higher Cost Regions Zone 3: High-Cost Regions Zone 4: Lower-Cost Regions Beyond base compensation, Tebra offers eligible employees the opportunity for variable pay and a robust benefits package, reflecting our commitment to your overall well-being. In compliance with California pay transparency laws, the specific compensation range applicable to your Geo Zone will be shared during your initial talent screen. Zone 1 (National Average) $127,000—$145,000 USD About Tebra Tebra is the only all-in-one EHR+ platform built exclusively for independent healthcare practices. Designed to replace the clunky, fragmented tools built for corporate systems, Tebra connects EHR software, billing, automation, telehealth solution, and marketing — so providers can spend less time on admin and more time with patients. More than 42,000 private practices trust Tebra to streamline operations, increase revenue, and reduce burnout — helping clinicians leave work on time and rediscover their purpose. Learn more at www.tebra.com. Our Values Start with the Customer We get to know our customers - and their patients - and look at the world through their lens. Keep It Simple Healthcare is too complex. We aim to simplify it for everyone. Stay Entrepreneurial We reject the status quo and solve problems with creativity, perseverance, and a bias to action. Better Together We are diverse, humble, and collaborative. We put the team first and win together. Celebrate Success Life is short and joy is underrated. We take time to have fun and celebrate success. Perks & Benefits United States: In addition to our healthcare benefits, we also offer amazing perks! Need work from home basics? We offer a discount through Dell! We also offer a number of resources to help you keep your mind and body healthy. Check out Gympass for a great workout, or TelusEmployee Assistance Program to find mental health resources, along with other resources for everyday occurrences. Costa Rica: To assist with all of life’s needs, Tebra also offers a wellness and childcare subsidy and a University/Education discount! We also offer a number of resources to help you keep your mind and body healthy. Check out Gympass for access to health and fitness apps, or Telus Employee Assistance Program to find mental health resources, along with other resources for everyday occurrences. Compliance & Privacy Disclosures NOTE: Tebra is an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. California residents who apply or are recruited for a job with us: please carefully review our California-specific Privacy Notice under the California Consumer Protection Act here: https://www.tebra.com/privacy-policy/california-supplemental-notice/ If you would like to report a fraudulent Tebra job posting, please contact us at talentacquisition@tebra.com and consider reporting your experience to the FBI's Internet Crime Complaint Center or the Better Business Bureau to help keep others safe online, too. As part of our commitment to a fair and efficient hiring process, Tebra utilizes BrightHire, an interview intelligence platform, for our phone and video screenings. This technology records and transcribes interviews to help us ensure consistency, reduce bias, and make more informed hiring decisions. By applying for this position, you acknowledge that your interview may be recorded.