Lettings Negotiator

About Dwelly Dwelly — a UK-based, AI-enabled lettings and property management platform, that is growing through a roll-up strategy acquiring estate agencies. The company leverages two arms: i) acquiring existing letting agencies, effectively buying its highly sticky, recurring revenue-type landlords portfolios, and then ii) building a top-notch technology to automate tenant management, payments, and post-rental property maintenance. The company seamlessly integrates AI services to automate all business processes within brick-and-mortar real estate agencies, integrating them into a tech-enabled digital letting platform in two months to radically improve the user experiences and increase efficiency of the business. We’re a fast-growing, product-focused company, backed by top-tier investors and led by a team with deep experience in real estate, technology, and operations. The Role As a Lettings Negotiator, you'll own the day-to-day relationship with landlords and run the Tenant Find journey end to end — from property listing through applicant screening to offer and move-in. You'll be the person landlords and tenants rely on for fast, accurate, professional service. What You'll Do • Run the end-to-end tenant find journey: working with applications, getting holding deposits, completing referencing, scheduling inventory, preparing contracts and move-ins. • Build and manage strong relationships with landlords, keeping them informed and confident throughout the let, advising them on the best tenants and negotiating price reductions. • Resolve complex cases and unblock issues before they escalate, keeping every property moving. • Deliver excellent customer service to landlords and tenants. • Cooperate with other functional departments - property management, payments, to ensure full sync during the move-out > move-in process. What We're Looking For Essential • UK residential lettings experience, ideally with a tenant-find focus. • Strong communicator - clear, professional and confident with customers. Not afraid of making calls. Not afraid of making difficult conversations, while staying empathetic. • Fast learner, comfortable with technology - you pick up new processes and systems quickly and are comfortable when they change. Ready for the environment with continuous change and improvement. • Organised - you keep a busy workload moving without dropping the detail. • Mandatory Driving Licence (manual) Nice to Have • Regular user of ChatGPT / Claude / Gemini Compensation & Benefits • Competitive salary with a monthly performance-based bonus. What is it like being a Dwell-er? Feel free to check out Dwelly Core Principles. That’s about what we believe in, how we operate and make decisions. What we offer is not a fancy office or a static workplace. Instead, this is solving one of worlds’ most complex problems in the largest consumer industry in the world (residential rentals), to improve the experience for >30% of households (>5M in the UK, and >100M including EU and US) that live in rental homes. This is about disrupting the largest, most antiquated industry in the world, with one of the strongest operational and technical teams that exist in the UK and the EU. We work hard, and we shoot for extremely ambitious results. But we want people to be proud of what they’ve built and be able to look back and say one day “hell yeah, that was me that did it all”. • Customer obsession rather than competitive focus • Passion for invention • Operational excellence • Long-term thinking By applying for this position, you consent to the processing and storage of your personal data for recruitment purposes for up to 365 days, in accordance with our data retention policy and applicable data protection laws.