Practice Success Manager

At Moxie, we empower ambitious aesthetic entrepreneurs to build profitable, independent practices—without burnout, overwhelm, or guesswork. In just a few years, we've grown from an idea to a global, remote-first team now supporting 700+ practices nationwide. Our purpose is simple: to unlock sustainable success for aesthetic entrepreneurs, at every stage of their journey.   PRACTICE SUCCESS MANAGER ABOUT THE ROLE We're looking for a Practice Success Manager (PSM) to be the trusted, strategic partner to a portfolio of independent aesthetic practices—the linchpin between what Moxie builds and how practices actually put it to work. Client-facing, you'll advise practices on everything from grand openings to product selection, cross-selling, and P&L optimization. Internally, you'll be your practices' best advocate, partnering with teams from Engineering to Marketing to deliver value every day and help shape our long-term offering. This role is focused on strategic partnership, driving product adoption, and exercising sound judgment to identify and escalate complex issues. You'll help practices maximize the value of Moxie by coaching them on business strategy, proactively identifying opportunities and risks, and partnering cross-functionally to resolve higher-impact challenges. You'll join a skilled team, go through a robust onboarding, and take on your own book of business as practices complete onboarding. We already have strong tools and templates in place—success in this role is about helping practices apply them effectively. There's no shortage of demand for Moxie, so expect plenty of room to stretch as we grow. This role is a strong fit if you love the aesthetics industry, understand what it takes to run a successful practice, and want to help others build businesses that support their life and work goals. Our objectives for the role - Own the relationship with each of your ~50 practices from launch through growth and management — coaching, advising, and connecting them to all of Moxie's tools. - Enable the successful launch and opening of new practices each month. - Build and manage a customized journey for every practice in your book of business. - Advise practices through key operational decisions: staff hiring, device purchases, and pharmaceutical account management. - Provide sales training on AOV, price shopping, and consultations to drive consistent month-over-month revenue growth. - Help drive customer growth for practices through paid marketing, membership programs, or strategic promotions. - Be the trusted, main point of contact and strategic advisor for each nurse-entrepreneur. - Run Monthly Business Reviews so practices understand how their business is performing and where the opportunities are. - Drive consistent growth toward each practice's projected annualized revenue goals. - Optimize pricing and expenses across your book to maintain healthy profit margins. We're looking for: - Several years of real, first-hand experience in the aesthetics, beauty, or wellness industry, with a clear understanding of how it serves customers well. - Experience building, managing, or optimizing MedSpa businesses — as an owner, operator, franchisee, District/Area Manager, Operations Director, or similar. You likely already have a point of view on what a good P&L looks like. - An ownership mindset: action-oriented, no task too small, and committed to making things right. - Strong service and coaching skills — empathetic, positive, and able to communicate in a way that helps practices succeed. - Solid business acumen and a grasp of how to run an aesthetics business well. Why Join Us? - Above all, we're in this to empower small business owners to own and grow their businesses. If you succeed, med spas stay the opportunity for independent owner-operators, rather than being dominated by a handful of large chains. - We have a lot left to build, but the market feedback tells us we're writing the early chapters of a real success story — and that growth creates opportunity. - The chance to manage a sizable book of business, apply and learn management lessons, and see your practices genuinely thrive. - Remote work environment with the ability to work from anywhere. - Competitive salary and stock, plus generous health, dental, and vision coverage. At Moxie, we believe in creating a workplace where everyone feels valued, trusted, and included. Our team lives by our values: act as owners, give more than we take, move with speed and care, and simplify and learn every day. We welcome people of all backgrounds, experiences, and perspectives to apply. If you require any accommodations to fully participate in the interview process, please let us know, we’re happy to assist.