Senior Manager, Marketing Operations

Grow Therapy is on a mission to serve as the trusted partner for therapists growing their practice, and patients accessing high-quality care. Powered by technology, we are a three-sided marketplace that empowers providers, augments insurance payors, and serves patients. Following the mass increase in depression and anxiety, the need for accessibility is more important than ever. To make our vision for mental healthcare a reality, we’re building a team of entrepreneurs and mission-driven go-getters. Since launching in February 2021, we’ve empowered more than ten thousand therapists and hundreds of thousands of clients across the country and insurance landscape. We’ve raised more than $328Mm in funding, including our Series D, at a $3B valuation from Sequoia Capital, Transformation Capital, TCV, SignalFire, Menlo Ventures, Goldman Sachs Alternatives, and others. About the Role: We’re looking for a Marketing Operations Senior Manager to help bring clarity, structure, and momentum to our growing marketing and creative team. In this role, you’ll be the operational backbone of our creative process—leading cross-functional coordination, optimizing workflows, and ensuring we deliver high-quality creative work on time and on budget. You’ll partner closely with brand planning, design, copy, growth, legal, finance and media, and external vendors to manage end-to-end creative production. The ideal candidate is a master planner with a calm, solutions-oriented mindset, deep familiarity with creative workflows, and a passion for bringing order to creative chaos. The opportunity here is to be the architect of the system – designing the ideal workflow and process – and then running it. What You’ll Be Doing: - Manage the end-to-end planning, execution, and delivery of creative projects, including digital campaigns, social content, video, and print - Oversee resource management and capacity planning across the creative team, ensuring optimal utilization of internal and external talent - Serve as a primary point of coordination between creative, growth and media, and other cross-functional teams - Propose, implement, and document scalable workflow processes that drive efficiency and clarity - Develop and maintain detailed project timelines, deliverables, and budgets - Identify project risks and blockers early, and implement solutions to keep work on track - Lead project kickoffs, creative reviews, and postmortems, ensuring clear communication and accountability throughout - Ensure all creative output aligns with project goals, brand standards, and stakeholder expectations - Own vendor management and contracting This role is based in our New York, NY hub where we require an in-office presence three days per week. You’ll Be a Good Fit If: - 10+ years of experience in account management, creative operations, or project management—ideally in an agency or in-house creative environment - Proven track record managing digital-first campaigns and deliverables, with bonus points for experience in video and print - Proficiency in project management and collaboration tools (e.g., Notion, Workfront, Asana, Smartsheet, Adobe Creative Cloud, Slack, etc.) - Strong attention to detail and ability to tell clear stories through presentations, spreadsheets, and written word - Analytical mindset with the ability to track performance and refine systems over time - Strong communication and stakeholder management skills—you know how to keep everyone aligned without slowing down the work - Deep understanding of agency-style workflows, timelines, and team dynamics - Ability to thrive in a fast-paced, ambiguous environment with multiple stakeholders and shifting priorities - A calm, proactive, detail-obsessed approach to managing complexity and deadlines If you don’t meet every single requirement, but are still interested in the job, please apply. Nobody checks every box, and Grow believes the perfect candidate is more than just a resume. Employment Type: Full Time, Exempt Base Compensation: The base compensation range for this position is $155,000–$190,000 USD Annually This is a hybrid role with the expectation to work onsite from our NYC, hub location three days per week (Tuesday, Wednesday, and Thursday) and travel 2–3 times per year (e.g., company and department offsites). The base compensation for this role will vary depending on several factors, including relevant experience, qualifications, and the candidate’s working location. Full Time Employee Benefits: - Health Benefits: Comprehensive medical, dental, vision, life, and disability coverage. - Grow for Grow: No cost access to therapy through the Grow platform (available to US employees) - Financial Wellness: Retirement savings programs and equity opportunities to help you invest in your future. - Flexible Time Off, Paid Holidays & Winter Break: Flexible time off, company paid holidays (which vary by country), and a full company wide Winter Break to rest and recharge - Parental Leave: Up to 18 weeks of paid parental leave to support you and your growing family and a new child stipend. - Mental Health Mornings/Afternoons: Dedicated weekly flexible time for self care, whether that's therapy, exercise, journaling, time with family, or simply taking a break. - Wellness & Development Stipend: Annual stipend to support your personal wellbeing and professional growth, from fitness and education to books and learning resources. - Commuter Benefits: Pre tax commuter benefits to support teammates working from one of our hub locations. - Home Office & Meals: Support for your home workspace plus meal benefits, with offerings tailored to both remote and hub based employees. - Additional Perks: A variety of wellbeing benefits, including wellness memberships, virtual care, pet insurance discounts (where available), and global travel assistance. Research shows that some groups hesitate to apply unless they meet every qualification. If you’re excited about this role but don’t check every box, we encourage you to apply. At Grow, we value diverse experiences, transferable skills, and the unique strengths each person brings. Grow Therapy is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Use of AI Tools: We use certain AI and automated tools to support recruitment. These tools help our team review applications, organize interviews, detect potential application integrity issues, and maintain interview records; they do not make final hiring decisions. Application Review: Ashby's AI-Assisted Application Review helps review application materials against role-specific criteria and may flag potential fraud or integrity issues for recruiter review. All advancement decisions are made by our human recruiting team after independent review. See Ashby's AI Bias Audit Report https://trust.ashbyhq.com/item/ai-bias-audit-report. Interview Recording: We use BrightHire to record interviews, supporting note-taking and consistency across candidates. Learn more https://help.brighthire.ai/en/articles/4484370-brighthire-for-candidates-faq. Interviews are confidential; you may ask your interviewer to stop recording anytime, or opt out in advance https://app.brighthire.ai/candidate-opt-out/kcrUeiitS5Khw5AcWW_jLg. Choosing not to be recorded will not, by itself, affect your candidacy. AI-Assisted Recruiter Screen: For select roles, BrightHire's AI features may help structure initial recruiter screens and organize interview notes. All responses are reviewed by our recruiting team; no hiring decisions are made by AI alone. State-specific notices: Depending on your location, you may have additional rights. Illinois: If AI analyzes a video interview, we'll provide notice, explain how it works and what it evaluates, and obtain consent beforehand. New York City: Where required, we'll provide at least 10 business days’ notice before using an automated employment decision tool and explain how to request an alternative process. Maryland: We do not use facial recognition to create facial templates during interviews unless required notice and written consent are obtained. Questions, accommodation requests, requests for an alternative selection process, objections to recording, or concerns about AI use? Contact talentops@growtherapy.com. We’re happy to help or offer an alternative way to participate.