Clinical Operations Manager

About Conduit Health Conduit Health is transforming one of the most outdated corners of post-acute care—getting essential medical equipment and supplies into patients’ homes. We’re the first vertically integrated, AI-powered platform to unite ordering, telehealth, prescriptions, insurance, and fulfillment into one seamless experience. In seconds, case managers and providers can say “yes” to patients who would otherwise wait weeks—while we handle every step behind the scenes. The Role We’re looking for a Provider Onboarding Manager to own the end-to-end experience of training new clinicians. You will be the architect of our provider onboarding program—building the materials, running the live sessions, and ensuring every provider is set up for success from day one. Today, you will onboard 2-3 new providers per week, scaling to larger cohorts of 5+ as we grow. You’ll partner closely with our Clinical Operations team to track provider performance during onboarding and continuously improve the program based on real outcomes. Who You Are - Onboarding Owner: You’ve built provider onboarding programs before—you know what’s effective and iterate on what’s not working. - Content Builder: You create self-guided modules, training videos, and playbooks that providers actually use—and you keep them current as the platform evolves. - Provider-First: You understand the telehealth lifecycle from both the patient and provider perspective and you design experiences with both in mind. - Process-Driven: You build reliable systems—SOPs, onboarding playbooks, and feedback loops, not one-off fixes. - Collaborative: You partner naturally with Clinical Operations and report clearly to the Ops Manager on provider performance during and after onboarding. - Compliance-Minded: You understand healthcare regulations (HIPAA, Medicare/Medicaid) and keep them at the forefront while onboarding. Examples of What You’ll Do - Own the end-to-end provider onboarding program: From the moment their contract is signed through their first couple weeks of patient visits. - Build and maintain onboarding resources: Covering platform usage, workflows, and clinical protocols. Materials should be engaging and clear. - Build the onboarding infrastructure to support rapid growth: What you build should be effective when we eventually onboard cohorts of 5-10 clinicians. - Maintain strong relationships with providers: Answer questions, demonstrate enthusiasm for the role, and ensure providers feel supported throughout the onboarding journey. - Track and report on core KPIs: Report on provider performance metrics during and immediately after onboarding. - Play a big part in provider retention: identify patterns in provider drop-off or friction and translate them into program improvements. Build toward industry-leading provider retention rates through best-in-class onboarding. - Collaborate cross-functionally: maintain a feedback loop between onboarded providers, Clinical Operations, Product, and other relevant teams. What You’ll Bring - 2–3+ years of experience in clinician onboarding, provider implementation, or a closely related healthcare operations role. - Demonstrated experience building onboarding programs from the ground up (self-guided content, training videos, and live sessions). - Deep understanding of the telehealth lifecycle from both a patient and provider perspective. - Exceptional written and verbal communication skills; you can translate complex workflows into clear, provider-friendly materials. - Strong organizational skills with the ability to manage multiple concurrent onboardings without dropping the ball. - Proactive self-learner who uses available tools and resources to unblock themselves. - Comfort working with 1099 contracted clinicians and understanding the nuances of that relationship. - Ability to pull and present performance data to in a clear, actionable format. - Genuine passion for provider experience and patient outcomes. - You’ve worked cross-functionally with clinical, product, and operations teams in a high-growth environment. Bonus Points - You have working knowledge of DME product categories and coverage guidelines (Medicare/Medicaid). - Experience using Healthie as an EMR in a prior role Our Values - Excellence, Not Perfection: We set a high bar for our work and impact, but we don’t get lost in endless polish for polish’s sake. We focus on results that matter. - Urgency, Not Chaos: We move fast because speed drives our advantage. We pair urgency with clarity to avoid noise and burnout. - Systems, Not One-Offs: Every solution should eliminate the root cause so the problem never returns. Wins are good; scalable systems are better. - Committed, Not Just Here: We show up engaged, proactive, and ready to go above and beyond. The outcomes you drive are what matter most. - Crush Goals, Not Souls: We take our work seriously, but not ourselves. Be yourself, bring positivity, have fun, and laugh often. Compensation & Benefits - Competitive salary with performance-based incentives. - Flexible working environment (3 in-office days per week in New York). - Unlimited PTO + 9 company holidays. - Direct mentorship and growth opportunities with senior leadership. Equal Opportunity Conduit Health is an equal-opportunity employer. We celebrate diversity and are committed to building an inclusive environment for all employees.