3PL Fulfillment Operations Manager - Ontario, California

ABOUT QUINCE Founded in 2018, Quince was built to challenge the idea that nice things have to cost a lot. Our mission is simple: to make really high quality essentials for really low prices, produced fairly and sustainably. We believe everyone deserves exceptional craftsmanship and timeless design without the traditional markups. Quince is a direct-to-consumer (DTC) model that cuts out middlemen and leverages just-in-time manufacturing to minimize waste and maximize value. Quince is a tech company disrupting the retail industry by putting AI, analytics and automation at the center of everything we do. Our unwavering commitment to excellence and company values guide our teams and actions: • Customer First: We prioritize customer satisfaction in every decision. • High Quality: True quality means premium materials and rigorous production standards you can feel good about. • Essential Design: We focus on timeless, functional essentials instead of chasing trends. • Always a Better Deal: Innovation and transparency ensure value for both customers and partners. • Social & Environmental Responsibility: We commit to sustainable materials, ethical production, and fair wages. Quince partners with world-class manufacturers across the globe and serves millions of customers. With strong investor backing and a focus on sustainable growth, we are a company that is rapidly scaling while maintaining a commitment to quality, simplicity, and radical price transparency. OUR TEAM AND SUCCESS At Quince, you will be part of a high-performing team that is redefining what quality, value, and sustainability mean in modern retail. We are a destination for builders, innovators, and operators to come together and challenge the status quo. Our collective ambition is bold. We are creating an entirely new category and customer experience – one that democratizes luxury and provides high quality products at radically low prices. That mission demands a world-class team committed to excellence. If you are motivated by impact, growth, and purpose, you will find a strong sense of belonging at Quince. THE ROLE 3PL Fulfillment Operations Manager - Ontario, California We are seeking a 3PL Fulfillment Operations Manager in Ontario, CA to join our growing team. This role will own end-to-end warehouse and fulfillment performance across our third-party logistics (3PL) network, ensuring operational excellence from inbound receiving through outbound delivery. In this role, you will drive improvements in speed, accuracy, and cost efficiency while building scalable processes and strong partnerships across carriers, vendors, and internal teams. Responsibilities • Oversee daily warehouse and fulfillment operations with domestic 3PL partners, ensuring timely and accurate order processing across all channels • Monitor, analyze, and enforce SLAs and KPIs, including order accuracy, on-time shipping, and delivery performance • Optimize outbound fulfillment operations, including picking, packing, carrier selection, shipping speed, and cost efficiency • Coordinate inbound logistics by partnering with suppliers, carriers, and 3PLs to ensure smooth receiving, timely putaway, and inventory accuracy • Collaborate with internal inventory teams to manage stock levels, reduce stockouts, and ensure accurate inventory transfers across facilities • Identify and resolve operational issues such as delayed shipments, mispicks, and damaged goods; escalate to partners when needed • Drive continuous improvement initiatives to enhance fulfillment speed, reduce costs, and improve customer experience • Partner with IT and operations teams to optimize WMS, OMS, and ERP systems, including integrations and automation efforts • Manage relationships with carriers and vendors, including rate negotiation and performance management • Develop reporting and analytics to track fulfillment performance, operational efficiency, and cost trends; provide actionable insights • Collaborate cross-functionally with customer service, supply chain, planning, and engineering teams to proactively solve fulfillment challenges Qualifications Required: • 7–10 years of experience managing 3PL providers in a high-volume ecommerce or retail environment • Strong expertise in warehouse and fulfillment operations, including inbound, outbound, and inventory control • Deep knowledge of SLAs, KPIs, and fulfillment performance metrics (e.g., shipping accuracy, on-time delivery) • Hands-on experience with WMS, OMS, and ERP systems • Strong analytical and reporting skills (Excel, SQL, or BI tools) • Proven problem-solving ability in resolving operational issues (e.g., delays, mispicks, inventory discrepancies) • Excellent communication and relationship management skills with cross-functional teams and external partners Preferred: • Experience leading system integrations or automation initiatives • Background in direct-to-consumer, retail, or high-growth ecommerce environments • Experience negotiating carrier rates and managing vendor performance • Familiarity with scaling operations in fast-paced, high-growth environments Pay Range: $121,000 - $143,000 All posted ranges are reflective of base salary and may vary depending upon experience level and location. Bonus and equity may also be provided for eligible roles. Pay Range $121,000—$143,000 USD WHY QUINCE? Joining Quince means being part of a mission-driven team reshaping retail. You will work alongside talented colleagues, tackle meaningful challenges, and contribute to building a more sustainable, accessible future for customers and partners alike. EQUAL OPPORTUNITY & HIRING INTEGRITY Quince provides equal employment opportunities to all employees and applications for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Quince is committed to providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation to complete your application or to perform the essential functions of a role at Quince, please let us know by completing this accommodation form. We review all requests individually and will work with you to determine appropriate accommodations on a case-by-case basis. Employment is contingent upon successful completion of a background check. Quince will conduct background checks in compliance with applicable federal, state, and local laws. Security Advisory: Beware of Frauds At Quince, we're dedicated to recruiting top talent who share our drive for innovation. To safeguard candidates, Quince emphasizes legitimate recruitment practices. Initial communication is primarily via official Quince email addresses and LinkedIn; beware of deviations. Personal data and sensitive information will not be solicited during the application phase. Interviews are conducted via phone, in person, or through the approved platforms Google Meets or Zoom—never via messaging apps or other calling services. Offers are merit-based, communicated verbally, and followed up in writing. If personal information is requested to initiate the hiring process, rest assured it will be through secure and protected means.