Senior IT Operations Administrator

Join phData, a remote-first data and AI consultancy company with employees across the United States, Latin America, and India. We partner with industry leaders, including Snowflake, AWS, Anthropic, Glean, and dbt, to solve the complex data and AI challenges that slow large enterprises. We're growing fast, and we give our people real ownership over their work. We hire top performers and trust them to deliver results. Why phData? • Snowflake Implementation Partner of the Year — 7 consecutive years, and 2026 Snowflake AI Partner of the Year • AWS Premier Tier Services Partner — the highest tier of recognition in the AWS Partner Network • 2025 Fivetran Partner of the Year (4th consecutive year) • 2025 dbt Labs Partner of the Year (3x winner) with Visionary partner status • 2026 KNIME Customer Excellence Partner of the Year • Preferred Partner in the Anthropic Claude Partner Network • #1 Partner in Snowflake Advanced Certifications • 600+ Expert Cloud Certifications (Sigma, AWS, Azure, Dataiku, and more) • Recognized as an award-winning workplace in the US, India and LATAM Job Summary We are looking for a Senior IT Operations Administrator to join our IT Operations team. In this role, you will ensure the reliability, security, and performance of phData’s internal technology environment, including cloud-based systems, end-user devices, and core collaboration platforms. You will collaborate closely with the Team Lead – IT Ops, security and compliance stakeholders, and internal employees across the company to deliver responsive, high-quality support. You will also help drive improvements in our IT infrastructure, automation, and operational standards to support a growing, global workforce. Key Responsibilities • Own the end-to-end lifecycle of IT support for employees, resolving device, account, application, server, and service issues while maintaining high customer satisfaction. • Lead the administration and optimization of core IT platforms, including identity and access management, collaboration suites, and device management, to ensure secure and reliable operations. • Drive organization-wide IT initiatives such as migrations, infrastructure optimizations, security enhancements, SSO integrations, provisioning, and automation with minimal disruption to users. • Ensure effective governance across IT assets, licenses, and subscriptions by maintaining accurate inventories, managing Entra ID domains and integrations, and participating in security and compliance audits.governance across IT assets, • Contribute to a operations model by working rotational shifts, participating in weekend on-call coverage, and continuously improving monitoring, alerting, and response processes. About You You are a technically rigorous problem solver who enjoys working in a fast-paced, outcomes-driven environment. You are comfortable operating in distributed, global teams and partnering with colleagues across time zones. You take ownership of complex issues, communicate clearly with both technical and non-technical stakeholders, and are committed to improving IT systems, processes, and user experience over time. Required Qualifications Experience • 7+ years of overall IT experience, with at least 3 years as a System Administrator or in a similar IT operations role. Technical / Functional Skills • Extensive experience with end-user operating systems and device management, including Windows, macOS, laptop hardware, and other IT devices, plus servers and virtualization technologies. • Strong experience with identity, endpoint, and collaboration platform administration, including Entra ID (Azure Active Directory), Intune / Microsoft Endpoint Manager, Office 365, and Google Workspace/GSuite. • Hands-on experience with network infrastructure setup and maintenance, including Routing, Switching, Wireless, and Network Security, as well as configuring and managing SIEM, network, and endpoint security monitoring tools. • Advanced knowledge and experience with cloud platforms, specifically AWS and Microsoft Entra / Azure, supporting workloads such as virtual desktops, EC2, and related services. • Proven track record delivering high-quality customer support in a 24/7 environment with rotating shifts (including nights) and weekend on-call participation, with strong troubleshooting, documentation, and communication skills. Education - If desired • Bachelor’s degree in relevant field, or equivalent practical experience. Preferred Qualifications Preferred qualifications help candidates stand out but are not required for success in this role. • Hands-on experience with tools such as Azure Sentinel, AWS Workspaces, AWS EC2 and networking, Windows Server, Jamf suite, Sophos endpoint security, Jira Service Management, OpenVPN, and other modern MDM solutions. • Experience participating in ISMS certification processes and/or audits in a corporate environment. • Demonstrated success operating in a global, remote-first organization supporting distributed teams across multiple time zones. • Bachelor’s degree in IT, Computer Science, or a related field. Why phData? • Impactful Work: Partner with leading organizations on meaningful data & AI initiatives. • Collaborative Culture: Work with a supportive, high-performing global team that values transparency, autonomy, and continuous improvement. • Growth Opportunities: Access to challenging projects, mentorship, and structured development pathways. • Values-Driven: We prioritize doing the right thing for our clients, our teams, and our community. Benefits at phData India: • Medical Insurance for Self & Family • Term Life & Personal Accident • Wellness Allowance • Broadband Reimbursement • Continuous learning and growth opportunities to enhance your skills and expertise • Other benefits include paid certifications, professional development allowance, and bonuses for creating company-approved contentdevelopment allowance, and bonuses for creating company-approved content #LI-DNI phData celebrates diversity and is committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities. So, regardless of how your diversity expresses itself, you can find a home here at phData. We are proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you would like to request an accommodation due to a disability, please contact us at People Operations.