Director, Travel Supply Operations

About Engine At Engine, we’re transforming business travel into something personalized, rewarding, and simple. For too long, managing travel and spend has been overwhelming and fragmented — we’re here to change that. We believe the future of travel should be seamless and powered by technology that delights customers at every step. That’s why we’re building a platform that brings together corporate travel, a powerful charge card, and modern spend management in one place. To make this vision real, we’re looking for exceptional, mission-driven people to help redefine how businesses manage and experience travel. More than 30,000 companies already rely on Engine to support over 1 million travelers and billions in annual bookings each year. Cash flow positive with rapid growth, we pair exclusive Engine-only rates, industry-leading rewards, and intelligent automation to help businesses save money while delivering world-class personalization and convenience. Backed by Telescope Partners, Blackstone, and Permira, Engine has been recognized as one of the fastest-growing travel and fintech platforms in North America, with honors including the Deloitte Fast 500 and Built In’s Best Places to Work. Your Mission As Director, Travel Supply Operations, you will own the operations and systems that keep Engine’s travel content healthy, connected, and scalable. Reporting to the EVP, Supply & Strategy, you will lead the ARI team (Availability, Rates & Inventory), connectivity strategy and operations, travel partner activation and maintenance, last-mile reliability, and the reporting and operating rhythm that hold the organization to outcomes. You set the connectivity and reliability agenda and drive it to production in close partnership with Product and Engineering — you own the operational outcomes, not the build teams themselves. This is a builder’s role at the operational core of Engine’s travel partner ecosystem. We’re looking for someone with the process discipline to scale proven motions, the technical fluency to engage credibly with Product and Engineering, and the operating instinct to bring structure to ambiguity. You will own the last-mile infrastructure that keeps travelers’ bookings from breaking, and you’ll make AI and automation central to how the function scales. The domain can be learned; what can’t be taught is the discipline, the rigor, and the ability to move an organization. What You’ll Do • Own the ARI team (Availability, Rates & Inventory) and the health of Engine’s content — rate accuracy, validation, parity, coverage, and booking reliability across the portfolio. • Set Engine’s connectivity strategy across PMS, CRS, GDS, channel managers, and third-party routing — choosing which methods and partners to add or retire, and setting the priorities Product and Engineering build against. • Run activation and ongoing maintenance of travel partner content — onboarding, property configuration, product enablement, and keeping inventory, rate plans, and content live, accurate, and in parity across direct and third-party sources. • Own the last-mile infrastructure and levers that prevent customer-impacting failures — supplier incident response, booking-failure root-cause analysis, proactive monitoring, and the reliability mechanisms that stop issues before they reach the traveler. • Make AI and automation core to how the operation scales — predictive detection, intelligent routing, and automated resolution so the team gets ahead of issues and manual effort shrinks as volume grows. • Own the operational side of travel partner API and integration programs — requirements, activation, and reliability from scoping through production — in close partnership with the Product and Engineering teams who build them. • Lead Travel Partner Support — the technical relationships, performance reviews, and escalation channels across travel partners, GDSs, and connectivity providers — and extend the model into air, car, and activities as those lines scale. • Define the KPIs for content and connectivity health, run the operating rhythm that holds the org to outcomes, and build and scale a multidisciplinary team as complexity and international coverage grow. What You’ll Bring • Leadership Experience. 8+ years in operations leadership, ideally in travel, marketplace, or a related complex, high-volume industry. • Operational Mastery. Proven ability to design, implement, and scale operational processes that deliver measurable improvements in reliability, quality, and speed. • Technical Fluency. You understand systems, APIs, data flows, and integration architecture well enough to engage credibly with Engineering and Product — ask the right questions, identify risk, and hold technical teams accountable. • Execution Discipline. You take well-defined motions and scale them with rigor and consistency across distributed teams; you don’t just track status, you move work forward. • Data-Driven Operator. You build KPI frameworks that drive decisions and are comfortable working across Snowflake or similar data environments to surface actionable signals. • Structured Problem Solver. You break ambiguous challenges into clear frameworks and build the operating model others work inside of. • Domain Agnostic, Fast Learner. Experience in lodging ARI, GDS workflows, channel managers, NDC standards, PMS integrations, or other travel connectivity technologies is a plus — not a requirement. What matters is the discipline, the rigor, and the instinct to go deep fast. Nice to Have: Background in marketplace, SaaS, or connectivity-heavy environments. Familiarity with PMS/CRS systems, GDS, VCC or payment integrations, or travel connectivity technology. #LI-MH1 Applications for this role will be accepted through October 16th, 2026 or until the role is filled. We encourage you to apply early, as we may begin reviewing applications before the deadline. Compensation Our compensation packages are based on several factors, including your experience, expertise, and location. In addition to a competitive base salary, total compensation may include equity and/or variable pay (OTE). Your recruiter will share your complete compensation package as you move through the process. Base Pay Range $170,000—$205,000 USD The Engine Edge: Perks & Compensation We believe in rewarding great work with great benefits: • Compensation: Competitive base pay tied to role and experience, with opportunities for bonuses, commissions, and equity. • Benefits: Check out our full list at engine.com/culture. • Environments for Success: Different roles have different needs in terms of the environments that drive success which is why we have a hybrid-hub model. Whether you are in one of our amazing offices or fully remote, we’ll make sure you have what you need to succeed. Perks and benefits may vary based on employment type, location, and more. Ready to Build the Future of Work Travel? Join us on our mission to transform how work travel works—for businesses, for travelers, and for the industry. Apply now and let’s make travel simpler, smarter, and more enjoyable—together.