Staff Product Manager, Claims Experience

About us Coalition is the world's first Active Insurance provider designed to help prevent digital risk before it strikes. Founded in 2017, Coalition combines comprehensive insurance coverage and innovative cybersecurity tools to help businesses manage and mitigate potential cyberattacks. Opportunities to make an impact with bold thinking are real—and happening daily at Coalition. About the role Staff Product Manager, Claims Experience When a policyholder faces a cyber incident, how we respond defines the value of everything we sell. As a Staff Product Manager for our Claims Experience, you will own the systems and workflows at the heart of that promise: making our claims handling faster, smarter, and more effective for the internal teams who run it and the brokers and policyholders who depend on it. This role is fundamentally about operational excellence. You will drive the automation, tooling, and platform investments that remove friction from claims workflows, reduce manual overhead, and give our claims professionals the clarity and leverage they need to resolve incidents quickly and with confidence. You will partner closely with engineering, design, and cross-functional stakeholders to ship products that deliver clear value across the claims journey. This is an individual-contributor (staff) role that will regularly lead complex, cross-functional initiatives. This position collaborates deeply with Claims, Actuarial, Finance, Legal, Data Science, and Insurance Operations and is based in the United States/Canada, with flexible, distributed working arrangements in line with Coalition's policies. Responsibilities • Define and evolve the claims experience strategy Develop and maintain a clear product strategy and roadmap for Coalition's claims experience, with a strong emphasis on operational efficiency spanning workflow tools, automation, ML-powered insights, and customer-facing experiences. • Lead complex software migrations and platform evolution Drive end-to-end product work for major systems migrations, including discovery, planning, rollout, change management, and measurement of impact in close partnership with your engineering team. Building the durable platform foundation that lets Coalition scale claims operations • Serve internal customers with a strong customer experience mindset Work closely with internal users — claims professionals, operations, finance, actuarial to deeply understand their workflows and pain points. Design tools that meaningfully reduce manual overhead and increase team capacity, with a clear line of sight to the broker and policyholder experience that depends on them. • Leverage AI and automation across the product lifecycle Use AI consistently across core product tasks from ideation to execution to empower your team and get more done. Partner with engineering and data science to design scalable automation paths within the claims experience. • Own requirements, documentation, and cross-functional communication Create detailed use cases, write clear and actionable product requirements, and articulate the benefits and trade-offs of features for engineering, claims, operations, sales, marketing, and leadership audiences. • Make data-informed decisions Use both quantitative and qualitative data to define success metrics, prioritize initiatives, and make thoughtful trade-offs between competing goals and constraints. • Lead intricate, cross-functional initiatives Direct complex projects that span multiple teams and systems, coordinating stakeholders, managing dependencies, and ensuring on-time, high-quality delivery Skills and Qualifications • 7+ years of experience building and shipping software products, ideally in SaaS, fintech, or related domains. • Demonstrated track record of taking products or major features from zero to meaningful customer benefit, including defining the problem, validating solutions, and iterating post-launch. • Proven experience leading migrations or systems transformations (for example, claims platforms, workflow tools, or other critical internal/enterprise systems). • Strong customer experience sense, with a demonstrated ability to deeply understand internal workflows while maintaining clear sight of the end-customer experience. • Demonstrated ability to use AI tools as part of daily product work, with a willingness to learn and expand knowledge in this domain. • Exceptional written and verbal communication skills, with the ability to explain complex technical and operational concepts to diverse stakeholders and guide discussions to actionable decisions. • Measured success delivering against company and strategic goals, with clear examples of impact on both customer outcomes and business metrics. • Ability to balance short-term execution with long-term platform and experience investments. • Comfort with change and ambiguity; experience operating in rapidly growing and evolving environments. • Strong influence skills and collaborative mindset, with a track record of driving alignment across diverse stakeholders without relying on formal authority. Bonus Points • • Experience with the business of insurance or other regulated financial products (underwriting, policy administration, claims, or compliance-heavy workflows). • Experience with enterprise systems used by internal operations teams, such as Salesforce, NetSuite, or similar platforms. • Prior work with Data Science and ML teams, including designing products that use predictive models, risk scores, or automated decisioning while managing operational and regulatory considerations. • Familiarity with cyber risk, security operations, or incident response workflows. Compensation As a remote-first organization, our compensation reflects the cost of labor across several Canadian geographic markets. In Alberta, British Columbia & Ontario the base salary for this position ranges from $164,000/year up to $214,000/year. For all other locations, the base salary for this position ranges from $147,000/year up to $197,000/year. Consistent with applicable laws, an employee's pay within this range is based on a number of factors, which include but are not limited to relevant education, skills, job-related knowledge, qualifications, work experience, credentials, and/or geographic location. Your Recruiter can share more on the specific target salary range for your location during the interview process. Coalition, Inc. reserves the right to modify this range as needed. Vacancy Status: This posting is for an existing vacancy. Use of AI: We utilize AI-assisted tools to help us organize and review the high volume of applications we receive. However, our human recruiting team makes all final hiring decisions and interview selections, valuing personal connection over algorithms. Application Updates: Consistent with our commitment to transparency, if you are interviewed for this role, we will provide a status update on your application within 45 days of your final interview. Perks • 100% medical, dental, and vision coverage • Flexible PTO • Annual home office stipend and WeWork access • Mental & physical health wellness programs like Headspace, Lumino, and more! • Competitive compensation and opportunity for advancement Why Coalition? Work at Coalition is centered on the joint mission to Protect the Unprotected. We have built a remote-first, highly inclusive culture that welcomes people from diverse backgrounds. We trust each other to take responsibility, share ownership of outcomes, and put in the work together to protect businesses from digital risk. Coalition’s exceptional growth stems from its ability to address real-world problems for organizations of all sizes while remaining true to our founding values of character, humility, responsibility, purpose, authenticity, and inclusion. We’re always looking for collaborative, inquisitive individuals to join #OurCoalition. Visit our Newsroom > Privacy Notice Coalition is committed to protecting your privacy and handling your personal information responsibly. We collect, use, and store personal information as necessary for the recruitment process and in compliance with applicable privacy laws and regulations in all regions where we operate. We want you to understand what personal information we collect, how we use it, and your rights regarding access, correction, and deletion of your data where applicable. Information submitted, collected, and processed as part of your application is subject to Coalition's Privacy Policy. For further details, please review our full Privacy Policy or contact us with any questions regarding how your information is handled. Our Privacy Policy > Safe Hiring Notice All legitimate communication from Coalition comes from @coalitioninc.com emails, and open roles are listed only on our Careers page. We never ask for payment, banking details, or personal identification before an offer is accepted through our secure systems. If you believe you’ve been a victim of fraudulent recruiting, follow guidance from the Federal Trade Commission (FTC). Anti-Discrimination Notice Coalition is proud to be an Equal Opportunity employer. Our policy is to provide equal employment opportunities to all individuals, without discrimination or harassment on the basis of any characteristic protected by applicable laws in each country where we operate. This commitment includes, but is not limited to, ensuring equal treatment in recruitment, selection, training, promotion, transfer, compensation, and all other aspects of employment. Coalition does not tolerate discrimination or harassment of any kind, and we are dedicated to fostering an inclusive and supportive workplace. Accommodations Coalition is committed to providing reasonable accommodations to qualified individuals with disabilities, including applicants and employees, in accordance with applicable laws and regulations in each country where we operate. Our policy is to support equal opportunity in the hiring process by considering qualified applicants regardless of disability or other protected characteristics, unless providing accommodation would impose an undue hardship or disproportionate burden. If you require accommodation to complete an application, interview, pre-employment testing, or participate in the selection process, please contact us at candidateaccommodations@coalitioninc.com. We also consider all qualified applicants, including those with criminal histories, in line with applicable laws and regulations in each jurisdiction. To all recruitment agencies: Coalition does not accept unsolicited agency resumes. Do not forward resumes to our email alias, employees, or other physical or virtual organization locations. Coalition is not responsible for any fees related to unsolicited resumes.