RVP, Customer Success

ABOUT Candex is a rapidly growing private global B2B fintech company on a mission to reshape the way businesses transact. Our tech-based solution makes purchasing fast and easy for enterprise buyers. Recognized in the ProcureTech 100 for Procurement Innovation, our SaaS Platform and accompanying services completely transform the buying experience for large companies around the globe. Buyers enjoy the simplicity of Candex for their purchases, vendors get paid faster, and procurement teams love the increased control they gain over purchases — Everyone wins! We serve companies in the Global 2,000 and our existing clients include some of the world’s biggest corporations. We’ve raised over $130M from leading investors including Goldman Sachs, 9Yards Capital, JP Morgan, American Express, Altos, Craft, and NFX. Available in almost 50 countries, Candex is expanding our already robust footprint and is looking for ambitious, fun people to join us on our mission to revolutionize the way businesses engage and pay their suppliers. The Role Candex is hiring an RVP, Customer Success to manage and develop customer relationships that drive retention, loyalty and growth worldwide. You’ll thrive in a high-growth startup, have deep procurement experience, and be comfortable operating with executive stakeholders. You will manage accounts - strategic positioning, product promotion, adoption, technical coordination and feedback to Product — while helping us build scalable ways of working and preparing to be a future leader as we scale. This is a role to lead a portfolio of Candex clients which will operate similarly to your own book of business. As an individual contributor, you will be expected to operate within the Candex framework of ways of working but successful candidates are able to demonstrate exceptionally high accountability, ability to work autonomously and ownership of their client relationships. Responsibilities - Global relationship owner for Fortune 500 and FTSE 250 companies - Own executive relationships: map stakeholders, run C-suite meetings, deliver business reviews, and drive adoption from pilot to BAU plans - Identify key client contacts to build a network, connect with SMEs, users and drive adoption - Oversee and address any client or supplier support or technical issues - Perform data analytics and watch KPIs to drive Candex usage and revenue growth - Understand, influence and monitor key client KPIs, surface trends, and provide clear projections to clients and internal teams - Be the trusted advisor to clients to shape their procurement / PTP spend management strategy and priorities - Understand Candex products extremely well - Identify product enhancements, improvements or expansions in order to meet the needs of Candex customers and create value for the organization and our clients - Support Sales on expansion opportunities and strategic deal closures - Build repeatable processes and infrastructure to scale the CS function Requirements - Procurement domain expertise: hands-on experience in either procurement / PTP systems sales, implementation or procurement operations or transformation; familiarity with Ariba, or Coupa, and ERPs such as SAP, Oracle, including AP/payment flows and KPIs. - Experience working with Fortune 500 clients, preferably in an influencing / change / transformation oriented role - Executive Presence: trusted to run C-suite-level meetings; sets meeting objectives, prepares agendas, engages internal stakeholders and influences outcomes. Demonstrable competency in: - Challenger Process: skillful, relaxed questioning; weaves data into teaching moments; surfaces client-led opportunities and creates constructive tension. - Influencing & Tenacity: reliably moves clients to decisive action, anticipates stall points, derisks choices, and converts resistance into advocacy. - Client Relationship & Client Success Strategy: sets measurable success criteria, builds structured plans with owners and milestones, aligns internal resources and forecasts revenue impact. - Product Mastery & Questions Answering: can respond professionally to customer questions, read reports, explain delivery and transaction models, and apply release knowledge. - Communication skills: concise, audience-tailored, evidence-based writing and speaking; handles unknowns calmly and provides clear next steps. - Internal Likability & Collaboration: builds rapport, gives constructive feedback, delegates, coaches peers and contributes beyond own remit. - Strong influencing, negotiation and stakeholder mapping skills; Highly organized, self-motivated and an excellent oral/written communicator. - Technical aptitude to learn software quickly and interpret product data. Core skills - Bachelor’s or Advanced Degree preferred in areas such as Business, IT, Purchasing, Finance. - Proficient in Google Suite and Microsoft Office Suite, specifically Excel and PowerPoint. - Knowledge of customer service practices. - Technical aptitude and ability to learn software programs. - Knowledge and/or experience with Purchasing systems and processes (Ariba, Coupa, SAP, Taulia, etc.) - Knowledge and/or experience with Accounts Payable and Payment processes & software - Experience with Customer Relationship Management (CRM) software   Why Work With Us - We are humble, hungry, intelligent and collaborative. Work alongside teammates who value curiosity, kindness, and shared success. - Competitive Compensation – Earn a salary and benefits that reflect your skills and impact. - Parental Leave – Take meaningful time to bond with your growing family. - Flexible Work Environment – Balance life and work with adaptable schedules. - Global Team + Mindset – Join a diverse, international team that thinks beyond borders. - Tech Setup – Get the gear and support you need to work comfortably. - Professional Development – Grow your skills with training and learning sessions. - Internal Mobility – Explore new global roles and career paths without leaving the company. - Team Outings – Connect and celebrate with colleagues through regular social events. Our Values - Be a Stickler for Details - we think about the details when making decisions and ensure we haven’t overlooked anything. - Debate, Decide, Deliver - Candexers foster a culture of open debate so we can make the right decision. - Innovate to Simplify - we continuously look for simpler ways to do everything. - Follow Through, Follow Up - we are always moving the ball forward – when we say we will do something, we do it. - Attract & Develop the Best - we expect each hire to raise the bar, and once they start, they should continue to develop their skills with the support of leadership. - Keep an Obsessive Customer Focus - our customers’ satisfaction is our obsession, and we will stop at nothing to make their experience simple & flawless. - Learn & Be Curious - we foster an environment of continual learning and encourage challenging questions and believe curiosity drives innovation and improvement. - Act with Integrity & Professionalism - we act with honesty, transparency, and ethical principles – ensuring our actions align with our values.