Customer Experience Operations

THE COMPANY YOU’LL JOIN Garage powers the exchange of critical assets across essential industries. We started with fire departments, where purchasing mission-critical vehicles and equipment could take months of navigating outdated, opaque processes—and we’re continuing to expand that model to new industries. Our agentic platform automates the entire journey: discovery, payments, freight, warranty, and financing. What once took months now takes minutes. In under a year, we’ve expanded to cities and towns in all 50 states and grown revenue more than 10x. Based in New York, we’ve raised $18M from Y Combinator, Initialized Capital, Infinity Ventures, FJ Labs, and other leading investors. We’re moving fast, growing quickly, and just getting started. IN THIS ROLE, YOU WILL - Own operational initiatives and special projects — take initiative on projects that improve workflows, strengthen operations, and help the team scale. - Maintain operational accuracy and visibility — update and manage trackers and internal systems to ensure deal status, documentation, and timelines are always current. - Problem-solve and exercise judgment — identify issues, gather missing information, resolve straightforward requests efficiently, and escalate when needed to keep deals moving. - Internal Collaboration — own the operational coordination between clients, Sales, Engineering, and other internal teams to ensure issues are resolved efficiently and accurately, while surfacing opportunities to improve the customer experience. - Operate with speed and precision — manage multiple active transactions at once while maintaining high attention to detail in a fast-moving environment. - Support users in navigating the product — help buyers and sellers understand how to use the Garage platform and complete required actions smoothly, and identify ways to improve the user experience. WE’RE LOOKING FOR SOMEONE WHO - Takes ownership, works effectively with a high degree of autonomy, and is proactive about identifying and driving solutions. - Is comfortable working in a fast-paced, dynamic environment while maintaining attention to detail. - Is skilled at engaging with customers and building trust through clarity, responsiveness, and professionalism. - Is able to prioritize and manage multiple active requests and deadlines efficiently. - Is confident navigating spreadsheets, trackers, and multiple data sources, with the ability to interpret and communicate insights clearly. QUALIFICATIONS - Bachelor’s degree from an accredited university. - 3+ years of experience in operations, customer-facing, or analytical roles. - Strong organizational skills with exceptional attention to detail. - Demonstrated ability to communicate effectively with stakeholders at all levels, from frontline operators to CEOs, via phone and email. NICE TO HAVE - Experience operating in an early-stage or high-growth startup environment. - Proficient with ticketing and project management tools (e.g., Notion, Jira, Linear) to manage tasks, workflows, and client requests - A curious, proactive mindset, with a willingness to contribute new ideas - Low ego and willing to roll up their sleeves—taking ownership of projects and doing whatever it takes to move the work forward Our values - Growth oriented. We invest in people who grow as the company grows. We all should be constantly learning. - Humility. Everyone has a lot to give and a lot to learn. We believe in creating an environment where the best ideas win and acknowledging when we are wrong. - Customer focused. We have a genuine love for our customers. Customer success is our success. - Hack to success. We move fast and take big swings. We always aim for a solution that addresses 80% of the problem in 20% of the time. We make informed bets, launch quickly, and iterate.   Why Garage? - Our product is something people use everyday to buy the equipment local communities everywhere depend on. - We have a talent-dense, high-performance team where everyone joining now has an outsized impact. - What we’ve built works. We’re backed by world-class vendors: Y Combinator, Infinity Ventures, Initialized Capital, FJ Labs, and more. - You’ll be one of our first 40 employees, operating as a foundational member of the team, partnering alongside the company’s founders.   What we offer - Competitive salary and stock options - 100% covered health, dental and vision insurance (with additional buy-up options) - Unlimited paid time off every year (in addition to company observed holidays) - Daily lunch & dinner - $100/month wellness stipend - 401(k) w/ employer match to help save for your future - Pre-tax commuter benefits - Bi-annual team offsite - Relocation assistance