Solutions Engineer - Insurance

ABOUT FEATHERY Feathery is the AI Operating & Decisioning system for financial services. Our customers — including Fortune 500s like Allstate — use Feathery to power mission-critical workflows such as customer onboarding, insurance underwriting and quoting, account openings, and advisor transitions. WHY WE’RE HIRING As Feathery grows, we’re partnering with larger, more sophisticated customers who rely on our platform for critical workflows. We’re hiring a Solutions Engineer to work closely with prospective and existing customers to design, implement, and scale workflows on Feathery. This role is ideal for someone who enjoys solving technical problems, working directly with customers, and shaping how a product is adopted in real-world environments. You’ll partner closely with sales, product, and engineering to deliver successful implementations while influencing the future direction of the platform. ABOUT THE ROLE This is a high-ownership role that blends: - Customer-facing technical solution design - Pre-sales and post-sales engagement across the customer lifecycle - Workflow architecture and problem solving - Cross-functional collaboration with product, engineering, and go-to-market teams As an early member of the Solutions Engineering team, you’ll help define how we support and scale customer implementations — from initial proof-of-concept through long-term success. WHAT YOU’LL DO CUSTOMER SOLUTIONS & IMPLEMENTATION - Own technical scoping, proof-of-concepts, and onboarding for key customers - Partner with customers to design and implement complex workflows on the Feathery platform - Guide customers through best practices for building scalable, maintainable solutions - Support deployments and ensure successful adoption across teams PRE-SALES & PRODUCT EXPERTISE - Work with sales during the evaluation process to demonstrate technical capabilities - Translate customer requirements into tailored product solutions - Build demos and prototypes that showcase Feathery’s flexibility and power - Serve as a trusted technical advisor to prospects and customers PRODUCT FEEDBACK & ENABLEMENT - Act as the voice of the customer, surfacing insights and feature requests to product and engineering - Create technical content such as example applications, documentation, and guides - Help customers and internal teams better understand platform capabilities - Contribute to improving onboarding and implementation workflows TEAM & FUNCTION BUILDING - Help define best practices for solutions engineering at Feathery - Contribute to hiring and mentoring future team members - Improve internal processes, tooling, and playbooks as the team scales ABOUT YOU - Experience in a customer-facing technical role (solutions engineering, sales engineering, customer success, or similar) - Strong problem-solving skills, especially in data-heavy or workflow-based systems - Strong working knowledge of JavaScript, including the ability to write and troubleshoot scripts and logic for customer implementations - Basic familiarity with Python (able to build/debug API's) - Excellent communication skills and ability to work across technical and non-technical stakeholders - Proactive, resourceful, and comfortable operating in a fast-paced startup environment - Strong sense of ownership and desire to help customers succeed BONUS - Experience working with B2B SaaS platforms or workflow automation tools - Familiarity with low-code/no-code platforms - Experience supporting enterprise customers or complex implementations - Background in financial services (insurance, wealth management, lending) - Experience creating technical content (docs, demos, tutorials) WHAT WE OFFER - Competitive compensation and equity - Health, dental, and vision coverage - Unlimited PTO - Downtown Toronto office location - Office snacks and lunches - A supportive, low-ego team that values ownership and growth - Company offsite to connect and recharge If you’re excited about helping companies streamline critical workflows — and want to play a key role in shaping the customer experience at a fast-growing startup — we’d love to hear from you. Feathery is an equal opportunity employer and does not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or any other legally protected characteristic. We’re committed to building an inclusive team and provide reasonable accommodations upon request.