Program Manager, Service and Delivery

At Ripple, we’re building a world where value moves like information does today. It’s big, it’s bold, and we’re already doing it. Through our crypto solutions for financial institutions, businesses, governments and developers, we are improving the global financial system and creating greater economic fairness and opportunity for more people, in more places around the world. And we get to do the best work of our career and grow our skills surrounded by colleagues who have our backs. If you’re ready to see your impact and unlock incredible career growth opportunities, join us, and build real world value. Position Summary At Ripple Treasury, we empower finance and treasury teams around the world to work smarter, faster, and with greater confidence. Our cloud-based treasury and risk management platform helps organizations gain real-time access to their cash, liquidity, and risk positions, enabling better decisions and stronger financial outcomes. We believe in delivering not just software, but transformative solutions that make a measurable difference for our clients. We are seeking a Program Manager to guide the implementation of various client solutions throughout the Americas. In this role at Ripple Treasury, you will connect detailed project activities with communication to executive collaborators. You will maintain the overall health of programs spanning multiple engagements, foster governance and responsibility, and guarantee clients achieve the full value of Ripple Treasury’s platform on time and within budget. This role requires a practitioner who can work at both the program and project levels. You will translate strategic objectives into structured delivery plans and manage cross-functional dependencies. You will also raise issues proactively when risks appear. Additionally, you will play a key role in mentoring and developing the broader PMO team. What You Will Do • Own program-level delivery across a portfolio of concurrent Ripple Treasury implementations, ensuring coordinated progress across multiple solutions, teams, and client partners. • Serve as the senior point of contact for client program sponsors and executive collaborators, developing positive relationships and maintaining alignment on scope, timelines, and business outcomes. • Develop and maintain coordinated program plans, resource allocations, RAID logs, and program-level reporting in accordance with Ripple Treasury’s delivery standards. • Identify and manage cross-project dependencies, risks, and customer concerns; drive issue resolution across internal and external teams with urgency and ownership. • Facilitate executive-level status updates, steering committee meetings, and post-implementation reviews with clients and internal leadership. • Partner with Project Managers on individual engagements, providing mentorship, quality oversight, and support for blocking issues as needed. • Collaborate cross-functionally with Product, Engineering, Consulting, Sales, and Customer Success to align delivery execution with client objectives and company priorities. • Champion program governance guidelines, change management, and continuous improvement across the delivery lifecycle. • Contribute to PMO capability-building, including playbook development, methodology refinement, and team mentoring, as the practice scales. Who We Are Looking For • 5+ years of experience in program or project management, with at least 2 years managing enterprise-level SaaS, enterprise software, or professional services implementations. • Proven ability to manage complex, multi-solution programs simultaneously, often with remote resources, global teams, and partner-led delivery components. • Strong collaborator management skills, with the ability to navigate and influence at all organizational levels, from project teams to C-suite sponsors. • Experience working across internal delivery teams and third-party partners, including Systems Integrators (SIs) or global consulting firms. • Solid understanding of treasury, cash management, or financial risk management processes; experience with Ripple Treasury (GTreasury), Kyriba, ION, or similar platforms is a plus. • Demonstrated ability to identify, bring up, and drive resolution of program risks and issues in a fast-paced, client-facing environment. • Outstanding written and spoken expression abilities, with the capacity to simplify complex delivery updates into clear executive summaries. • Ability to mentor and develop junior PMs and consultants while managing your own program delivery load. For positions that will be based in IL, the annual salary range for this position is below. Actual salaries may vary based on numerous factors including, among other things, an individual applicant’s experience and qualifications for the position. This range does not include equity or additional compensation, such as bonuses or commissions. IL Annual Base Salary Range $132,000—$165,000 USD WHO WE ARE: Do Your Best Work • The opportunity to build in a fast-paced start-up environment with experienced industry leaders • A learning environment where you can dive deep into the latest technologies and make an impact. A professional development budget to support other modes of learning. • Thrive in an environment where no matter what race, ethnicity, gender, origin, or culture they identify with, every employee is a respected, valued, and empowered part of the team. • In-office collaboration for moments that matter is important to our culture, and we give managers and teams the flexibility to decide which 10+ days a month they come in. • Bi-weekly all-company meeting - business updates and ask me anything style discussion with our Leadership Team • We come together for moments that matter which include team offsites, team bonding activities, happy hours and more! Take Control of Your Finances • Competitive salary, bonuses, and equity • Competitive benefits that cover physical and mental healthcare, retirement, family forming, and family support • Employee giving match • Mobile phone stipend Take Care of Yourself • R&R days so you can rest and recharge • Generous wellness reimbursement and weekly onsite & virtual programming • Generous vacation policy - work with your manager to take time off when you need it • Industry-leading parental leave policies. Family planning benefits. • Catered lunches, fully-stocked kitchens with premium snacks/beverages, and plenty of fun events Benefits listed above are for full-time employees. Ripple is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance. Please find our UK/EU Applicant Privacy Notice and our California Applicant Privacy Notice for reference.