Staff Data Analyst-Returns

ABOUT QUINCE Founded in 2018, Quince was built to challenge the idea that nice things have to cost a lot. Our mission is simple: to make really high quality essentials for really low prices, produced fairly and sustainably. We believe everyone deserves exceptional craftsmanship and timeless design without the traditional markups. Quince is a direct-to-consumer (DTC) model that cuts out middlemen and leverages just-in-time manufacturing to minimize waste and maximize value. Quince is a tech company disrupting the retail industry by putting AI, analytics and automation at the center of everything we do. Our unwavering commitment to excellence and company values guide our teams and actions: • Customer First: We prioritize customer satisfaction in every decision. • High Quality: True quality means premium materials and rigorous production standards you can feel good about. • Essential Design: We focus on timeless, functional essentials instead of chasing trends. • Always a Better Deal: Innovation and transparency ensure value for both customers and partners. • Social & Environmental Responsibility: We commit to sustainable materials, ethical production, and fair wages. Quince partners with world-class manufacturers across the globe and serves millions of customers. With strong investor backing and a focus on sustainable growth, we are a company that is rapidly scaling while maintaining a commitment to quality, simplicity, and radical price transparency. OUR TEAM AND SUCCESS At Quince, you will be part of a high-performing team that is redefining what quality, value, and sustainability mean in modern retail. We are a destination for builders, innovators, and operators to come together and challenge the status quo. Our collective ambition is bold. We are creating an entirely new category and customer experience – one that democratizes luxury and provides high quality products at radically low prices. That mission demands a world-class team committed to excellence. If you are motivated by impact, growth, and purpose, you will find a strong sense of belonging at Quince. OUR STORY Quince was started to challenge the existing idea that nice things should cost a lot. Our mission was simple: create an item of equal or greater quality than the leading luxury brands and sell them at a much lower price. OUR VALUES EVERYONE SHOULD BE ABLE TO AFFORD NICE THINGS. Quality shouldn’t be a luxury. We’re proud of our mission to bring the world’s highest quality goods to people at affordable prices. QUALITY IS MORE THAN MATERIALS. True quality is a combination of premium materials and high production standards. WE FOCUS ON THE ESSENTIALS. From the perfect crewneck sweater to hotel quality sheets, we're all about high quality essentials that bring enjoyment to daily life. WE’RE INNOVATING TO MAKE UNREAL PRICES A REALITY. Our uniquely developed factory-direct model lets us offer exceptionally high quality goods for much lower prices than our competitors. ALWAYS A BETTER DEAL. We believe in real price transparency, for both our customers and factory partners. This way, everyone gets a better deal. FAIR FACTORIES. We are committed to working with factories that meet the global standards for workplace safety and wage fairness. OUR TEAM AND SUCCESS Quince is a retail and technology company co-founded by a team that has extensive experience in retail, technology and building early stage companies. You’ll work with a team of world-class talent from Stanford GSB, Wish.com, D.E. Shaw, Stitch Fix, Urban Outfitters, Wayfair, McKinsey, Nike etc. THE IDEAL CANDIDATE The ideal candidate is a self-motivated problem-solver who excels at using data and analytics to optimize complex operational processes. They are energized by the opportunity to drive measurable improvements in returns center efficiency, refund accuracy, and product quality. This candidate thrives in a fast-paced, metrics-driven environment where they own end-to-end analytics initiatives—from problem definition and data validation through implementation and impact measurement. They are comfortable operating at the intersection of operations, finance, and product, translating technical analysis into actionable recommendations for leadership and cross-functional teams. The ideal candidate combines strong analytical rigor with business acumen, understanding how reverse logistics impacts both customer experience and company profitability. They are excited by a culture where transparency, speed, and accountability are core operating principles, and where data-driven insights directly influence strategic and RESPONSIBILITIES: • Build and maintain dashboards and automated reporting for core KPIs — return rate, days-to-refund, refund accuracy, inventory, and defect rates by return center, carrier, and category; ensure data quality and governance across the team • Measure and optimize warehouse productivity — analyze TPH, units/shift, and team performance; conduct workforce analytics to optimize staffing levels, scheduling, and skill allocation; forecast labor demand and identify inefficiencies • Diagnose and improve refund accuracy and quality — investigate delayed/incorrect refunds and build preventive monitoring; analyze refurbish metrics (Grade-A rate, bin grades, rework defects); identify process gaps and root causes • Identify and drive cost reductions — quantify opportunities across labor efficiency, materials, processing errors, shrinkage, and network optimization; prioritize by impact and support ROI modeling for capital and staffing investments • Build predictive models and anomaly detection — flag processing delays, quality drops, and cost spikes in real time; optimize reverse logistics network performance and refund pipeline bottlenecks • Partner on system improvements and cross-functional initiatives — collaborate with engineering and operations on data instrumentation; contribute to customer experience and supply chain optimization efforts • QUALIFICATIONS • Bachelor's degree in a quantitative discipline (e.g., Economics, Mathematics, Statistics, Engineering, Physics, Computer Science,Industrial Engineering), Master’s preferred • 7+ years of relevant experience in data analytics, operations analytics, or supply chain analytics—preferably with exposure to returns, reverse logistics, or warehouse operations • Expert-level SQL proficiency; ability to write complex queries, optimize performance, and work with large-scale transactional datasets • Proficiency in Python or R for statistical analysis, data modeling, and exploratory analysis • Strong analytical skills: ability to define metrics, diagnose root causes, and translate data insights into actionable business recommendations • Experience with dashboarding and data visualization tools (Looker, Tableau, Sigma, or similar); familiarity with automation and alerting frameworks • Strong proficiency with AI tools to increase productivity, surface insights, and accelerate analysis • Excellent written and oral communication; ability to explain complex analyses to both technical and non-technical audiences • Proven ability to manage multiple workstreams, prioritize effectively, and deliver in a fast-paced environment • Strong ownership mentality: self-directed, proactive, and accountable for end-to-end quality and impact PREFERRED QUALIFICATIONS • Experience in e-commerce, logistics, or marketplace operations • Familiarity with reverse logistics, returns management systems, or warehouse workflows • Background in process optimization, Six Sigma, or operational excellence • Knowledge of inventory management, cost accounting, or P&L analysis All posted ranges are reflective of base salary and may vary depending upon experience level and location. Bonus and equity may also be provided for eligible roles. Pay Range $156,000—$216,000 USD WHY QUINCE? Joining Quince means being part of a mission-driven team reshaping retail. You will work alongside talented colleagues, tackle meaningful challenges, and contribute to building a more sustainable, accessible future for customers and partners alike. EQUAL OPPORTUNITY & HIRING INTEGRITY Quince provides equal employment opportunities to all employees and applications for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Quince is committed to providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation to complete your application or to perform the essential functions of a role at Quince, please let us know by completing this accommodation form. We review all requests individually and will work with you to determine appropriate accommodations on a case-by-case basis. Employment is contingent upon successful completion of a background check. Quince will conduct background checks in compliance with applicable federal, state, and local laws. Security Advisory: Beware of Frauds At Quince, we're dedicated to recruiting top talent who share our drive for innovation. To safeguard candidates, Quince emphasizes legitimate recruitment practices. Initial communication is primarily via official Quince email addresses and LinkedIn; beware of deviations. Personal data and sensitive information will not be solicited during the application phase. Interviews are conducted via phone, in person, or through the approved platforms Google Meets or Zoom—never via messaging apps or other calling services. Offers are merit-based, communicated verbally, and followed up in writing. If personal information is requested to initiate the hiring process, rest assured it will be through secure and protected means.