Cloud Release Quality Manager

Cloud Release Quality Manager AI-Enabled Release Program Manager Remote, United States JOB OVERVIEW Are you passionate about building enterprise cloud solutions, and excited about using AI to reinvent how software gets released? We are seeking a highly organized, proactive, and technically curious Cloud Release Quality Manager to lead and coordinate software releases across our cloud platforms. In this role, you will manage release timelines, coordinate cross-functional efforts, drive release readiness, and ensure successful delivery of new features, hotfixes, and enhancements. Beyond traditional release management, you will champion the use of AI agents and automation to modernize release operations — improving efficiency, speed, and consistency across the organization. RESPONSIBILITIES AND DUTIES Release Planning and Execution • Develop and manage end-to-end release timelines, ensuring milestones are clearly defined and achievable. • Coordinate cross-functional teams including product, engineering, QA, support, and operations to align on release scope and quality goals. Work closely with the cross functional leads to manage release quality goals. • Track release checkpoints, including Definition of Done (DoD) reviews, to ensure feature and infrastructure completeness. • Facilitate go/no-go meetings, ensuring all release stakeholders are aligned on readiness and risk. • Provide clear and timely status updates to stakeholders, including executives, through dashboards, reports, and briefings. AI & Release Automation • Act as an AI enthusiast and builder: design, develop, and deploy AI agents that automate release activities (e.g., Branch-Diffs status reporting, checklist validation, ticket triage, readiness checks) to improve operational efficiency and release speed. • Automate Release Readiness efforts end-to-end, establishing best practices and standardizing release processes and tooling across the organization. • Identify manual, repetitive release workflows and prioritize them for AI-driven or scripted automation. • Partner with engineering and platform teams to integrate AI agents into existing CI/CD and release tooling. Release Readiness & Compliance • Confirm completion of necessary documentation, training materials, and internal handoffs ahead of release. • Create and manage deployment tickets for production releases and hotfixes, coordinating necessary approvals and processes. • Ensure all release activities adhere to established compliance and security requirements, and support ongoing compliance audits. Issue & Defect Management • Lead customer defect triage meetings, working with support and engineering teams to prioritize and track issue resolution. • Monitor post-release metrics and feedback to identify areas for improvement in release processes and product quality. • Work closely with customer success and support to understand customer sentiment. Review customer surveys for quality indicators. Risk Management & Communication • Ensure artifacts for compliance (SOC, ISO, etc.) are correct and support audits as required. REQUIRED SKILLS AND QUALIFICATIONS • 1 to 3 years of release management experience, preferably in cloud-based software development environments. • AI enthusiast with hands-on ability to build and deploy AI agents (e.g., using LLM APIs, low-code agent platforms, or scripting/automation frameworks) to automate release activities and improve operational efficiency and speed. • Demonstrated experience managing complex release processes in SaaS, PaaS, or cloud-native environments. • Strong understanding of Agile methodologies, DevOps practices, and CI/CD pipelines. • Excellent organizational, communication, and cross-functional collaboration skills. • Proven ability to manage multiple releases and deadlines simultaneously. PREFERRED QUALIFICATIONS AND SKILLS • Familiarity with tools such as Jira, Confluence, or similar ticketing and documentation platforms. • Experienced in CI/CD — Argo, Jenkins, Playwright automation framework. • Knowledge of regulatory frameworks such as SOC 2, or ISO 27001. • Prior experience standing up automation or AI-agent initiatives within a release, QA, or DevOps organization. COMPENSATION & BENEFITS Salary Range: Base Salary Range $100,000 - $120,000 + Stock Equity At Legion, we offer competitive compensation and benefits packages to all employees. As a fully remote employer, pay for positions is determined using local, national, and industry-specific survey data. Our posted salary range is done so in good faith based on national data and may be refined for a candidate's region/town/cost of living. We strive to make competitive offers that allow employees room for future growth. Salaries will be based on the applicant’s location, level of experience, education, and specialized knowledge and skills. Additionally, we consider the external market rate, the amount we have budgeted internally, and the internal equity for the same position within the company. Benefits include, but are not limited to: • $0 monthly premium and other flexible medical, dental, and vision plans effective on the first day of employment • 401k plan • Discretionary Paid Time Off and Paid Holidays • Parental Leave • Equity • Monthly Wellness Reimbursement • Monthly Lunch on Legion ABOUT LEGION Join Legion's mission to turn hourly jobs into good jobs. We're a remote, mission-driven team seeking exceptional talent to propel this vision. Embrace a culture that's collaborative, fast-paced, and entrepreneurial. With us, you'll grow your skills, work closely with experienced executives, and contribute significantly to our mission. Legion Technologies delivers the industry’s most innovative workforce management platform. It enables businesses to maximize labor efficiency and employee engagement simultaneously. The award-winning, AI-driven Legion WFM platform is intelligent, automated, and employee-centric. It’s proven to deliver 13x ROI through schedule optimization, reduced attrition, increased productivity, and increased operational efficiency. Legion delivers cutting-edge technology in an easy-to-use platform and mobile app that employees love. If you're ready to make an impact and grow your career, Legion is where you belong. Join us in making hourly work rewarding and fulfilling. BACKGROUND AND OPPORTUNITY There are almost 75 million hourly workers in the United States, representing more than half of the entire workforce. Historically, managing hourly employees has been difficult due to high attrition (average of 60%) and high replacement costs (average of $3,200 per employee in retail). The ongoing labor shortage and competition from the gig economy make it more difficult to attract and retain hourly employees. The top reasons hourly employees leave their jobs are a lack of schedule empowerment, poor communication with employers, and an inability to get paid early. Gen Z and the millennial workforce demand gig-like flexibility, modern technology, and compelling work options. Legion’s mission is to turn hourly jobs into good jobs, serving the hourly workers who make up the majority of the US workforce. We believe in empowering employees and helping employers be efficient and innovative by enabling intelligent automation powered by Legion’s Workforce Management platform to optimize labor efficiency and enhance the employee experience simultaneously. Legion WFM was built for the cloud with AI at the core and designed to handle the complexity of modern businesses and meet the needs of today’s hourly employees. Our team is comprised of dedicated individuals from all backgrounds and experiences, globally distributed across all time zones. For more information, visit https://legion.co EQUAL EMPLOYMENT OPPORTUNITY Legion Technologies is proud to be an equal-opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will be considered for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. DISABILITY ACCOMMODATION For individuals with disabilities who need additional assistance at any point in the application and interview process, please email recruiting@legion.co We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Legion recruiting email communications will always come from the @legion.co domain. Any outreach claiming to be from Legion via other sources should be ignored. If you are uncertain whether you have been contacted by an official Cresta employee, reach out to recruiting@legion.co Legion is an equal opportunity employer. All applicants will be considered for employment without attention to race, religion, color, sex, sexual orientation, gender identity, age, national origin, veteran, disability status, or any other basis covered by appropriate law. How We Determine What We Pay As a global employer, Legion determines pay for positions using local, national, and industry-specific survey data. We evaluate external equity and the cost of labor/prevailing wage index in the relative marketplace for jobs directly comparable to jobs within our company. Our posted salary range is based on national data and may be refined for a candidate's region/town/cost of living. For new hires, we strive to make competitive offers allowing the new employee room for future growth. Salaries will be based on the applicant’s location, level of experience, education, and specialized knowledge and skills. Additionally, we consider the external market rate, the amount we have budgeted internally, and internal equity within the company for the same position. An employee/candidate with a stronger skill set will receive higher pay. Job Applicant Privacy Policy This Job Applicant Privacy Policy (“Policy”) describes how Legion Technologies, Inc. (“Legion”, “we”, “us” and “our”) collects, uses, and discloses “personal information” as defined under California law from and about job applicants who are residents of California. This Policy does not apply to our handling of data gathered about you in your role as a user of our consumer-facing services. When you interact with us as in that role, the Legion Privacy Policy applies. • Types of Personal Information We Handle We collect, store, and use various types of personal information through the application and recruitment process. We collect such information either directly from you or (where applicable) from another person or entity, such as an employment agency or consultancy, background check provider, or other referral sources. This information includes: • Identification and contact information, and related identifiers such as full name, date and place of birth, citizenship and permanent residence, home and business addresses, telephone numbers, email addresses, and such information about your beneficiaries or emergency contacts. • Professional or employment-related information, including: • Recruitment, employment, or engagement information such as application forms and information included in a resume, cover letter, or otherwise provided through any application or engagement process; and copies of identification documents, such as driver’s licenses, passports, and visas; and background screening results and references. • Career information such as job titles; work history; work dates and work locations; information about skills, qualifications, experience, publications, speaking engagements, and preferences; and professional memberships • Education Information such a…