Founding Customer Enablement

ABOUT TOWN Town (town.com http://town.com) is AI that starts from who you are. We build a persistent model of your identity, your voice, your judgment, your relationships, and your priorities, and use it to do real work on your behalf across every tool where you operate: email, calendar, documents, Slack, and more. Town doesn't wait for you to prompt it. It observes, learns, and acts. The more you use it, the more it becomes an extension of you. Town was founded by Jean-Denis Greze (CEO), former CTO of Plaid, and Tony Vincent (CPO), former Director of Applied AI Product at Google. We're a small, talent-dense team backed by Andreessen Horowitz, Forerunner Ventures, First Round Capital, and Conviction, with more than $73M raised to date. ABOUT THE ROLE Town isn't a tool people set up once and forget. Everyone who joins gets a Townie that learns who they are from day one, and becomes a real extension of how they work. You're the person who gets customers there: from a curious signup to someone who can't imagine working without their Townie, and from one clever routine to a whole team wielding the powers of Town. As our founding Customer Enablement hire, you own the answer to the question every customer is asking: how do I get the most out of Town? That question shows up in different forms, and you get to meet each customer where they are: - Some just need help onboarding - getting started and over the first hump. - Some want help standing up the one or two routines or skills that will unlock a real step-change in their productivity. - And some larger customers want structured training, so that whole teams and sub-teams (recruiting, events, EA, sales, exec, finance, etc.) gain the powers of Town that make them that much more effective. This is a foundational, high-ownership role at the center of helping people get real value out of AI. You'll build onboarding, enablement, and training from zero, partnering with sales, marketing, and product leadership. WHAT YOU'LL OWN - Answer "how do I get the most from Town?" at every customer altitude. Onboarding for the newcomer, the single highest-leverage routine or skill for the individual power user, and structured training for the teams and sub-teams that want Town's powers across their org. - Define what enablement means at Town. You're first, so you'll decide what onboarding, enablement, and training should look like — what to measure, what to systematize, and what the next enablement and CS hires should do. - Drive adoption and expansion. Watch the usage signals. Spot accounts that are stalling, underutilizing, or ready to grow, and intervene proactively. Partner with Revenue to turn healthy adoption into seat and enterprise expansion, and run lightweight business reviews that show customers the value they're getting. - Build team- and sub-team playbooks. Recruiters, events teams, EAs, sales, execs, and finance orgs all use Town differently. Develop role-specific enablement so each team sees the exact routines and skills that make them effective, and package what works into repeatable templates. - Run training that sticks and scales. Lead live trainings, office hours, and workshops, and build the curriculum, docs, and in-product guidance that scale beyond you. Stand up train-the-trainer and internal-champion programs so adoption spreads inside an account without you in every room. - Be the voice of the customer inside Town. Route the friction, requests, and use cases you hear into product and engineering, help shape the roadmap, and close the loop with customers when it ships. YOU MIGHT THRIVE IN THIS ROLE IF YOU... - Have experience in customer success, enablement, onboarding, solutions/technical account management, or post-sales at a high-growth startup. - Are a Swiss-army-knife operator with a rare blend of teaching instinct, product depth, and relationship skill. You can be the trusted owner of an account, not just a helper, because you genuinely love going deep on the product and can make a complex tool feel obvious. - Are an excellent communicator who can move between a live executive review, a hands-on training, and crisp written docs. - Identify as a builder. You're energized by the scrappy 0-1 phase (like creating curriculum, playbooks, and process from scratch) more than executing a pre-built motion, and you know the unglamorous work is often the most important. - Are genuinely great with people. You're the partner an account calls first, and you make customers feel Town is in their corner. - Thrive in fast, high-agency environments. You find the work and own the outcome. You decide at 70%, not 90%, and correct as you go. - Get energy from working with people in person. We're 5x per week at our office in SF. LOCATION San Francisco, CA. Five days a week in person at our Financial District office.